OPENING SESSION
Where are we? Where are we headed?
The American collections industry
Harry Strausser III
President
Remit Corporation
Former President
ACA Internationall
Credit & Collection trends on recessional enviroments

Victor Loyola
Country Risk Manager for the Consumer Bank in Brazil
and member of the Brazil Board Committee
Citibank

Why some markets bounced back faster than others?

  
Adalberto Savioli
President
Acrefi - Brazil

A Latin American Overview on Credit and Collections Trends
Breakout session
The Credit industry in Latin America. Role & Opportunities.
Patricio Santiago
Executive Director
CMS People (Argentina)
The future of the collection industry.

John Jairo Aristizabal
President
Covinoc (Colombia)

The key role of the associations to lead professionalism and ethic values.
Adilson Melhado
President
LatinCob (Brazil)

ABCs: Basic Elements in Purchasing, Collecting and Marketing Your Company.

The Recessionary Collector's Toolbox: Multichannel Collections
Strategies and Managing Offers and Debt Repayment Programs

Astrid Rial
President
ARIAL International
Application fraud: See it, Find it, Catch it!

Pierpaolo Cristaudo
Senior Business Consultant & Anti-Fraud Practice Leader
CRIF (Italy)

La tecnología móvil: una alternativa eficiente para cobranzas de campo.  

Graham Parry
President & CEO
Financial Systems Company

Roberto Escudero
General Manager
Scotiabank

The new way to think collections.
Challenges of the new economy.

 
Al Zezulinski
Vice President
NCO Financial Systems, Inc.
Preventative Maintenance for the Agency:
Identifying Gaps and Cracks in People, Processes and Performance…
And Fixing them!

Matt Kiefer
Jack Brown II
Florida Collectors Association
Has the recession ended? Economic and credit outlook and perspectives.
Juan M. Licari
Director
Moody's Analytics | Economy.com

Best ideas, closing remarks.

Harry Strausser III
President
Remit Corporation
Former President
ACA International