4.00 PM - 7.00 PM

REGISTRATION

5.00 PM - 7.00 PM

FLORIDA COLLECTORS ASSOCIATION
BOARD OF DIRECTORS

LATINCOB
BOARD OF DIRECTORS

7.00 PM - 9.30 PM

WELCOME COCKTAIL & EXPO OPENING

7.00 AM - 8.00 AM

BREAKFAST & COMMERCIAL EXPO

OPENING SESSION

Where are we? Where are we headed?
The American collections industry

Harry Strausser III
President
Remit Corporation
Former President
ACA International

Credit & Collection trends on recessional enviroments

Victor Loyola
Country Risk Manager for the Consumer Bank in Brazil
and member of the Brazil Board Committee
Citibank

Why some markets bounced back faster than others?

Adalberto Savioli
President
Acrefi - Brazil

Moderator:
Pablo Salamone
President
CMS - Credit Management Solutions

COFFEE BREAK & COMMERCIAL EXPO

A Latin American Overview on Credit and Collections Trends
Breakout session

The Credit industry in Latin America. Role & Opportunities.

Patricio Santiago
Executive Director
CMS People (Argentina)


The future of the collection industry.

John Jairo Aristizabal
President
Covinoc (Colombia)


The key role of the associations to lead professionalism and ethic values.

Adilson Melhado
President
LatinCob (Brazil)


Moderator:
Pablo Salamone
President
CMS Credit Management Solutions

ABCs: Basic Elements in Purchasing, Collecting and Marketing Your Company.

Carol Freeland
Owner
ACTS+, Industry Consulting Firm
Hot Springs Village, Arkansas.
Member of ACA Board of Directors

Richard Munroe
President
The Capital Financial Group, Atlanta, Georgia
Member of DBA International Board of Directors

Brian Greenberg
Managing Director & CEO
Greenberg Advisors LLC
Gaithersburg, Maryland

Bob Ruff
Senior Vice President of Operational Support
NCO Financial Systems
Horsham, Pennsylvania

Jack Brown III
CFO
Gulf Coast Collection Bureau
Sarasota, Florida

The Recessionary Collector's Toolbox: Multichannel Collections
Strategies and Managing Offers and Debt Repayment Programs

Astrid Rial
President
ARIAL International

1-2-3’s: Challenges Facing Credit Issuers, Debt Buyers and Collection Agencies.

Moderator

Carol Freeland
Owner
ACTS+, Industry Consulting Firm. Hot Springs Village, Arkansas. Member of ACA Board of Directors

Richard Monroe
President
The Capital Financial Group, Atlanta, Georgia
Member of DBA International Board of Directors

Brian Greenberg
Managing Director & CEO
Greenberg Advisors LLC
Gaithersburg, Maryland

Bob Ruff
Senior Vice President of Operational Support
NCO Financial Systems, Horsham, Pennsylvania

Jack Brown III
CFO
Gulf Coast Collection Bureau
Sarasota, Florida

Application fraud: See it, Find it, Catch it!

Pierpaolo Cristaudo
Senior Business Consultant & Anti-Fraud Practice Leader
CRIF (Italy)

Working accounts smarter.
Back to efficiency and performance.

Industry experts

Coordination:

Jeff Mains
Chief Executive Officer
Sentinel

Don Davey
Senior Analytics Consultant
First Data

John Gallagher
Vice President of Customer Assurance
Castel

 Mobile technology: an efficient alternative for ground collections

Graham Parry
President & CEO
Financial Systems Company

Roberto Escudero
General Manager
Scotiabank

The new way to think collections.
Challenges of the new economy.

Al Zezulinski
Vice President
NCO Financial Systems, Inc.

MEMBERSHIP MEETING
FLORIDA COLLECTORS ASSOCIATION

Preventative Maintenance for the Agency:
Identifying Gaps and Cracks in People, Processes and Performance…
And Fixing them!

Matt Kiefer
Jack Brown II
Florida Collectors Association

Legal Update Session
Recent FTC rulings and discussion on legal trends Recap FACTA updates- implementing Accuracy and Integrity Provisions of FACTA-- red flag rules, FDCPA hot issues, Obama's creation of a new consumer protection division

Jack Brown III
Florida Collectors Association

Business opportunities for the credit and collection industry.

IFC | Internacional Finance Corporation

Has the recession ended? Economic and credit outlook and perspectives.

Juan M. Licari
Director
Moody's Analytics | Economy.com

MEMBERSHIP MEETING
LATINCOB