|  | OPENING CEREMONY
Pablo Salamone
President
CMS | Credit Management Solutions
COMMERCIAL EXPO
WELCOME COCKTAIL & OPEN BAR
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| | The new way to think collections.
Challenges of the new economy.
Al Zezulinski
Executive Vice President
NCO Financial Systems, Inc.
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| | LATAM SESSIONS
LANGUAGE: PORTUGUESE - SPANISH
The Recessionary Collector's Toolbox: Multichannel Collections Strategies and Managing Offers and Debt Repayment Programs
Astrid Rial
President
ARIAL International
| | AMERICAN SESSIONS
LANGUAGE: ENGLISH
Human Resources: Recruiting, hiring, training, and motivation. The new paradigm of XXI century for credit and collection management: knowledge, attitude and education of RRHH
Experts panel
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| | Working accounts smarter.
Tech & business strategies
reducing operating costs and increasing efficiency and performance.
Experts panel
Coordination:
Jeff Mains
President/CEO
Sentinel Development Solutions
| | The New role of the C&C industry. Challenges for collection Agencies and debt buyers.
Experts panel
Coordination:
Carol Freeland
President and Founder
ACTS+
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| | How to forecast negative behavior through the use of intelligent tools?
Experts panel
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| | Debt Sales: When will you know the timing is right? Points of views from Buyers and Sellers
Experts panel
Adilson Melhado
President
Localcred
John Jairo Aristizabal
President
Covinoc
| | Top 10 in Credit Management.
Credit Strategies in Crisis
Redefinition of credit policies, models, limits and parameters.
The strategies to keep growing while risk is controlled.
Experts panel
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| | Florida Collectors Association FORUM
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| | How public relations is changing the face of our industry.
The case: Ask Doctor Debt
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| | Mike Ginsberg
CEO
Kaulkin Ginsberg
InsideARM
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| | Best ideas. Closing remarks.
Harry Strausser III
President
Remit Corporation
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