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| Program |
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 | Tuesday, October 28th, 2008 | | |
| 5.00 pm - 5.30 pm | | Opening General Session
US Hispanics and Latin American Markets: A World of Emerging Opportunities
Pablo Salamone
President & Founder
CMS - Credit Management Solutions
(in english)
| | | 5.30 pm - 6.30 pm | | Opportunities & Risk at Today´s financial crisis: A 360° view at the core credit markets
U.S. Consumer Credit Outlook: Challenges and Opportunities in a Turbulent Market
Juan Licari, Ph D.
Senior Economist, Credit Risk Analysis
Moody’s Economy.com
(in english)
| | | 6.30 pm - 7.30 pm | | Hispanics: One Culture Uniting Many People
Felipe Korzenny
Professor and Director of the Center for Hispanic Marketing Communication
Florida State University
(in english)
Many argue that Hispanics groups in the US are very different from each other, and that strategies to reach them need to be very specifically targeted. While heterogeneity does exist, there are common denominators that make US Hispanics a great target. In his presentation, Dr. Korzenny will address differences and similarities among Hispanic groups in the US, and will emphasize how credit and collection efforts can benefit from this understanding. He will present archetypal case studies to highlight the differences that make a difference when marketing to US Hispanics. He will also cover segmentation as an important tool for better understanding and targeting Hispanics. Further, Dr. Korzenny will discuss language considerations that are closely related to acculturation and the degree to which language usage is crucial in message generation. This presentation will help elucidate how US Hispanics are different from those in their countries of origin, and will assist the audience in thinking about how to strategize for success by means of cultural positioning.
| | | 7.30 pm - 9.00 pm | | Expo Opening
|
| Wednesday, October 29th, 2008 | | |
| 8.00 am - 9.15 am | | Growing the Hispanic Credit Market Using Alternative Data
Alyssa Stewart Lee will share results from his research on the impacts of fully reporting non-financial payment data to consumer credit bureaus. Particular emphasis will be placed upon the impacts upon credit access for Hispanic borrowers broken out by age, gender, income, and credit risk tier. Alyssa Stewart Lee demonstrates the great potential for sustainable growth in this segment possible through underwriting using non-financial payment data alone or in combination with traditional credit file data.
Alyssa Stewart Lee
Founding Executive Director and Vice President of Domestic Operations
The Markets and Information Nexus (MAIN), The Political and Economic Research Council
Hal Lipsey
Foreign Banking Organization Analyst
Federal Reserve Bank of Atlanta
| | How to do cross border business in The Americas.
The Business Environment in America. Economic, Political, Regulations and Tax. Predictions for next 5+ years for the C&C industry.
Mike Ginsberg
President & CEO
Kaulkin Ginsberg
(in english)
Mark Bernier
Chief Executive Officer
Thornton Americas Holdings
(in english)
Juan Blanco
President & CEO
International Risk Management Group
(in english)
| | | 10.00 am - 11.00 am | | The growing presence of regional credit platforms in Latin America. Insight into the trend, benefits, and technical and business growing pains.
As financial services organizations in Latin America and elsewhere seek to attain competitive advantages, various have embraced regional platforms to achieve cost efficiencies in their technical operations, attain regional portfolio views and control mechanisms for risk and credit management purposes, and rapidly institutionalize best practices on regional or enterprise levels. Harvesting these benefits requires scalable applications, sophisticated implementation expertise, and partnership across divisions, countries, and vendors that require advanced program management. Significant benefits accrue to those whom are successful. While multinationals that do not account for this trend risk a competitive disadvantage, smaller, country-specific are also at a disadvantage and must compensate in other means. In this session, we will discuss this fast-evolving trend, examine its merits, and share technical and business challenges.
Introduction:
Robert Davis
Managing Director
CRIF
Andreas Suma
Senior Director for Latin American Services
Fair Isaac Corporation
| | Offshore Collections:
Latin America: the next India?
A great deal of noise has been about of offshoring customer care on global basis. While other countries like India and the Philippines took center stage in this movement, slowly but surely Latin America has assumed an important place in the offshoring trend. The region is now becoming increasingly more attractive for the Spanish services, especially as US-based companies develop specific strategies towards local Hispanic consumers. As the expansion of business internationally can also pay-off by lower agent turnover and access to an educated labor force (especially Spanish speaking), there is no doubt that offshore facilities in the region will only increase over time. Latin America has become the world's next outsourcing hotspot due to the region's unique ability to offer dynamic, multilingual contact center services for a wide range of global markets. Discover in these Sessions how to take advantage of it.
Pannel:
Oscar Moreno
Country Manager
RECSA (Argentina, Chile, Perú, Costa Rica)
(in spanish)
Juan C. Montealegre
President
Connect Iinternational, LLC (Nicaragua)
(in spanish)
Luciano Nicora
President
AsarCob
(in spanish)
| | | 11.15 am - 12.30 pm | | The value of the third-party debt collection industry to the U.S. economy / 2007 PWC Study Released
Karolyn Rubin
President Elect
ACA International
| | The Coming of Age of Credit in Latin America, A Roadway to Opportunity: The Brazilian Case
Get to know, from the market leaders themselves, all the opportunities and characteristics of the Brazilian Credit and Collection market. As never before, the regional leaders of the industry will take part in an interactive debate on the keys to success for developing business not only in Brazil, but all Latin America.
Moderator:
Pablo Salamone
President
CMS - Credit Management Solutions
(in english)
Introduction:
Juan Licari, Ph D.
Senior Economist, Credit Risk Analysis
Moody’s Economy.com
(in english)
Adineu Santesso
Director of Credit Recoveries
Banco Bradesco (Brazil)
(in portuguese)
Cláudio Monteiro
General Manager of Collections
Banco Panamericano (Brazil)
(in portuguese)
| | | 2.15 pm - 3.15 pm | | Serving your Spanish-speaking customers: Best Practices for Recruiting, Hiring, Training & Motivating your Bilingual Team
A case study outlining the critical success factors for meeting the needs of your Spanish-speaking customers by creating a Spanish-language company culture for your bilingual personnel. Citi will describe how their "Business Spanish" programs have helped positively impact collection effectiveness from their Spanish-speaking credit card holders.
Astrid Rial
President
ARIAL International
Daniel Fernandez
Operations Manager
Citi Cards
| | Asset buying: challenges and opportunities-who ~what~where~when??
The US currently faces economic challenges directly impacting the American consumer, the cost effective purchasing of portfolios and the efficient collection of debt. Federal regulations and state licensing laws and expectations are under the microscope by both regulators and compliance entities. The US dollar and its exchange rate in the world market continues to fluctuate, influencing the US position abroad and at home. Is there opportunity today for US asset buyers to purchase portfolios of Latin American debt? Is there an opportunity today for Latin American Asset buyers to purchase portfolios in the US? And how and by whom can such debt be collected?
Join these industry personalities to examine the challenges and opportunities in this marketplace. Bring your own ideas and questions and join the discussion.
John Jairo Aristizábal
President
Covinoc (Colombia)
(in spanish)
Rich Monroe
Secretary of the DBA Board
DBA International
(in english)
Karolyn Rubin
President Elect
ACA International
(in english)
David Rosenberg
CEO
Unifund
(in english)
Moderator:
Carol Freeland
President and Founder
ACTS+
(in english)
| | | 4.00 pm - 5.00 pm | | Collection Technologies: Innovation & Latest Trends
Understand how technology can help you stay ahead of your competition, especially in today's economy. You need to maximize your portfolio’s performance. Low costs, integrated, multi-channel and multi-lingual solutions can improve your performance, give you greater flexibility, reduce your cycle time and your costs for upgrades and help you to maintain legal and regulatory compliance. This session will review technology trends that can help you to meet these needs.
Vytas Kisielius
Chief Executive Officer
Collections Marketing Center
Ed Wallen
Chief Information Officer
CR Software LLC
Steve Bederman
President & CEO
TouchStar
Tom Gillespie
President
Access Receivables
Moderator:
John Hart
Vice President Collections & Recoveries
GE Money
| | Credit & Collections Business Round Table Meeting
As a follow up session to the Asset Buying Opportunities Panel come and join your industry colleagues in an open forum setting. This will allow participants to ask questions of fellow CCSA conference attendees relative to debt purchase in Latin America, the US and the practical aspects of venturing into this booming industry segment. Also, as a follow up session to the Offshore Collections: Latin America, The Next India? Presentation, participants can to ask questions of fellow CCSA conference attendees relative to offshoring in Latin America, the US and the practical aspects of venturing into this popular industry movement. Be prepared to share your ideas and pose your most pressing questions in this informal setting regarding these topics and any other credit and collection industry issues!
Moderator:
Harry Strausser III
President
Remit Corporation
(in english)
| | | 6.00 pm - 9.00 pm | | Optional:
Social Networking Party - BONGOS Cuban Café |
| Thursday, October 30th, 2008 | | |
| 8.00 am - 10.00 am | | Global Collection Opportunities
Al Zezulinski
Executive Vice President
NCO Financial Systems, Inc.
(in english)
-Changing consumer behavior in the evolving economy.
- Using analytics to optimize return.
- Identifying growth markets.
- Hispanic consumers - the fastest growing segment of the US credit and collections industry
Latest trends in risk and collection strategies
In today's economy there is much to analyze about recent trends in the mortgage industry and the impact on overall delinquency rates. We will examine consumer behavior in the mortgage industry and the impact on bankcard delinquency rates, foreclosure rates and impact on home equity lines of credit. We will have an in-depth look at states with a high Hispanic population like California, Florida, New York, Texas. We will also examine the trends in collections and how the financial industry is taking action.
Luz Torrez
Senior Director, Decision Sciences
Experian
(in english)
| | | 10.00 am - 11.00 am | | Break + Expo tear down
| | | 11.00 am - 11.45 am | | A World of Emerging Opportunities Awaits You
In this concluding keynote presentation, Harry Strausser III, Past President of ACA International and a frequent Credit and Collection Industry speaker and consultant will provide a summary of the topics and ideas presented over the duration of the CCSA and offer a motivational outlook into the future of the booming international credit and collection industry.
Harry Strausser III
President
Remit Corporation
(in english)
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